NorthStar Society Co. Return & Refund Policy

Last Updated: September 2026

At NorthStar Society Co., we carefully select products for quality, design, and everyday usefulness. We want you to be pleased with your purchase. If something isn’t right, please review the policy below and contact us so we can help.

30-Day Return Policy

Most eligible items may be returned within 30 days of delivery.

To qualify for a return, an item must be:

• Unused and in its original condition

• Unworn or unwashed, when applicable

• In its original packaging with tags, accessories, manuals, and other included materials

• Accompanied by proof of purchase or your NorthStar Society Co. order number

Returns that do not meet these conditions may be declined or may receive a partial refund when appropriate.

Starting a Return

Please contact NorthStar Society Co. before sending any item back.

Because some of our products are fulfilled from different locations, the correct return address may vary by item. We will provide return instructions and the appropriate return address after your return request is approved.

Do not return merchandise to the manufacturer, supplier, fulfillment address shown on the original package, or any other address unless instructed to do so by NorthStar Society Co.

Returns sent without authorization may not be eligible for a refund.

To begin a return, contact us at:

Email: sales@northstarsocietyco.com

Please include your order number, the item you wish to return, and the reason for the return.

Return Shipping

For standard returns based on preference, fit, color, or a change of mind, the customer is responsible for return shipping costs.

NorthStar Society Co. will cover reasonable return or replacement shipping when an item:

• Arrives damaged

• Is defective

• Is materially different from what was ordered

• Was shipped incorrectly by NorthStar Society Co. or one of our fulfillment partners

Original shipping charges are generally non-refundable unless the return results from an error on our part.

We currently do not charge a standard restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 days of delivery, so we can evaluate the issue and make it right.

Please include:

• Your order number

• A description of the problem

• Clear photographs of the item

• Photographs of the packaging when damage occurred during shipment

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Please do not discard a damaged item or its packaging until we have reviewed your request.

Non-Returnable and Final-Sale Items

Certain products may not be eligible for return, including:

• Personalized or custom-made products

• Print-on-demand products made specifically for your order, except when damaged, defective, or incorrectly produced

• Gift cards

• Personal-care or hygiene products that have been opened or used

• Items specifically identified as Final Sale

• Items that have been used, altered, washed, damaged after delivery, or returned without required components or packaging

Any product-specific return restrictions will be disclosed on the applicable product page when appropriate.

Personalized and NorthStar Collection Products

Certain NorthStar Society Co. branded merchandise may be produced specifically for you after your order is placed.

Because these items are made on demand, personalized, customized, or made-to-order products generally cannot be returned simply because of a change of mind.

However, if a made-to-order item arrives damaged, defective, incorrectly printed, or materially different from what you ordered, please contact us and we will work to provide an appropriate replacement or refund.

Exchanges

When an exchange is available, please contact us before returning the original product.

Because inventory may be maintained by different fulfillment partners, we cannot guarantee that the desired replacement item, size, color, or variation will remain available.

In some cases, the quickest option may be to return the eligible item for a refund and place a new order for the replacement.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We will make every reasonable effort to accommodate your request. However, because some orders are automatically sent to our fulfillment partners shortly after purchase, we cannot guarantee that an order can be changed or canceled once processing or production has begun.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Please allow approximately 5 business days for NorthStar Society Co. to process an approved refund after the returned merchandise has been received and accepted. Your bank or credit-card issuer may require additional time before the refund appears on your account.

Shipping charges and other non-refundable fees, when applicable, will be deducted from the refund amount.

If more than 10 business days have passed after we confirm that your refund was issued and you have not received it, please contact us.

Lost Return Shipments

When you are responsible for return shipping, we strongly recommend using a trackable shipping service and retaining your shipping receipt.

NorthStar Society Co. cannot guarantee refunds for customer-arranged return shipments that are lost before reaching the authorized return location.

Orders That Arrive in Multiple Shipments

Some orders may contain products fulfilled by different partners and may therefore arrive in separate packages.

If you return products from multiple shipments, please follow the return instructions provided for each item, as different products may require different return locations.

Consumer Rights

This policy does not limit any rights you may have under applicable consumer-protection laws. Where applicable law provides rights or remedies greater than those described in this policy, those legal requirements will apply.

Contact Us

Questions about a return, refund, damaged item, or order issue can be directed to:

NorthStar Society Co.
Email: sales@northstarsocietyco.com
Return Processing Address: Varies Depending On Location

Please contact us before mailing any return so we can confirm the appropriate return instructions and destination.