NorthStar Society Co. Shipping Policy

Last Updated: September 2026

At NorthStar Society Co., we work with carefully selected fulfillment partners to deliver our products as efficiently and reliably as possible. Because items may be produced, stored, or shipped from different locations, shipping methods and delivery times may vary by product.

NorthStar Society Co. currently ships only to addresses within the United States.

This Shipping Policy explains what to expect after placing an order.

Order Processing

Orders are generally submitted for processing shortly after they are placed.

Most in-stock products begin processing within 1–3 business days. Certain customized, personalized, print-on-demand, or made-to-order products may require additional production time before shipment.

Processing times do not include weekends, holidays, or carrier transit time.

If a product has an unusually long production or handling time, we will make reasonable efforts to disclose that information on the applicable product page.

Shipping Destinations

NorthStar Society Co. currently accepts orders for delivery within the United States only.

International shipping is not currently available.

Certain products or fulfillment partners may have additional geographic restrictions within the United States. Any applicable restriction will be disclosed when known or during checkout.

We may expand our shipping area in the future.

Shipping Rates

Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping rates may vary based on:

• Product

• Fulfillment location

• Package size and weight

• Shipping destination

• Selected shipping method

• Carrier rates

• Number of fulfillment locations involved in the order

From time to time, NorthStar Society Co. may offer free or discounted shipping promotions. Any applicable terms or minimum-purchase requirements will be disclosed with the promotion.

Estimated Delivery Times

Delivery estimates shown during checkout or provided after purchase are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery time generally consists of:

Processing or production time + carrier transit time

Because we use multiple fulfillment partners, delivery estimates may vary by product.

Whenever reasonably possible, we will provide estimated shipping or delivery information on the applicable product page or during checkout.

Multiple Shipments

Products in the same order may be fulfilled from different locations.

As a result, your order may arrive in multiple packages on different days.

You will not be charged additional shipping after checkout simply because we divide an order into multiple fulfillment shipments.

When available, separate tracking information will be provided for each shipment.

Tracking Information

When tracking information is available, it will generally be sent by email after the applicable package has shipped.

Please allow time for the shipping carrier to activate tracking information after the label is created.

Some carriers may take 24–48 hours to display movement after tracking is issued.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review:

• Recipient name

• Street address

• Apartment, suite, or unit number

• City

• State

• ZIP code

If you discover an address error after placing an order, contact us immediately at sales@northstarsocietyco.com.

We will make reasonable efforts to correct the address when possible. However, because some orders are automatically forwarded to fulfillment partners shortly after purchase, we cannot guarantee that an address can be changed after processing has begun.

NorthStar Society Co. is not responsible for delivery failures resulting from incorrect or incomplete addresses supplied by the customer.

Additional shipping charges resulting from an incorrect customer-provided address may be the customer’s responsibility.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery may occasionally be delayed by circumstances outside our reasonable control, including:

• Severe weather

• Carrier disruptions

• Transportation delays

• High seasonal shipping volume

• Natural disasters

• Labor disruptions

• Government restrictions

• Incorrect routing by a carrier

NorthStar Society Co. will assist customers with reasonable efforts to investigate delayed shipments, but carrier delivery estimates are not guarantees.

Lost Packages

If tracking indicates that a package has not arrived within a reasonable period after the expected delivery date, please contact us at sales@northstarsocietyco.com.

We may ask you to:

• Confirm the shipping address

• Check with household members or neighbors

• Check common carrier delivery locations

• Contact the shipping carrier when appropriate

If a package is confirmed lost in transit, we will work with the applicable fulfillment partner or carrier to determine the appropriate resolution, which may include replacement or refund where appropriate.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please first check:

• Around the delivery location

• With household members

• With neighbors

• With apartment, building, or front-desk personnel

• With the applicable carrier

If you are still unable to locate the package, contact us as soon as possible.

We will make reasonable efforts to assist with carrier or fulfillment-partner inquiries. However, a package confirmed as correctly delivered by the carrier may require additional investigation before a replacement or refund can be issued.

Damaged Shipments

Please inspect your order upon delivery.

If an item arrives damaged, please contact us as soon as possible, preferably within 7 days of delivery.

Include:

• Your order number

• Clear photographs of the damaged product

• Photographs of the shipping packaging

• A description of the damage

Please keep the damaged product and packaging until we have reviewed your request.

Damaged, defective, and incorrect items are also addressed in our Return & Refund Policy.

Refused or Unclaimed Packages

If a package is refused, abandoned, or returned because the customer fails to accept delivery or collect the package, any refund may be reduced by:

• Original shipping costs

• Return shipping charges

• Carrier fees

• Other non-refundable costs incurred as a result

Any refund remains subject to our Return & Refund Policy.

Orders Returned to Sender

If an order is returned to the sender because of an incorrect address, delivery refusal, unclaimed package, or similar issue, please contact us.

Depending on the circumstances, we may offer:

• Reshipment, subject to additional shipping charges

• Refund of the eligible merchandise amount, less applicable non-refundable charges

Customized or made-to-order products may have additional restrictions.

Shipping Restrictions

Certain products may be unavailable for shipment to particular U.S. destinations because of carrier restrictions, supplier limitations, transportation requirements, or applicable law.

If we cannot ship an item to your address after an order is placed, we will contact you and issue an appropriate refund for the affected product.

Shipping Promotions

Free-shipping or discounted-shipping promotions may be subject to:

• Minimum purchase amounts

• Geographic restrictions

• Product exclusions

• Promotional periods

• Specific shipping methods

Unless otherwise stated, shipping promotions apply only to eligible orders placed during the promotional period.

Contact Us

Questions about shipping, tracking, delivery, or order status may be directed to:

NorthStar Society Co.
Email: sales@northstarsocietyco.com
Website: northstarsocietyco.com

Please include your order number when contacting us about an existing order.